Privacy Policy

Policy on the Collection, Use and Disclosure Of Personal Information “Privacy Policy”

1.Objective & Scope of Policy...................................................A
2.The Collection, Use & Disclosure of Personal Information.........B
3.Consent..................................................................................C
4.Accuracy.................................................................................D
5.Retention................................................................................E
6.Security.................................................................................F
7.Access to Personal Information................................................G
8.Web Site.................................................................................H
9.Amendment of HeartZAP Services Inc. Practices and This Policy....I

A. Objective & Scope of Policy

HeartZAP Services Inc. is committed to respecting the privacy of our customers. Accordingly, we have prepared this Policy outlining our policy and practices concerning the collection, use and disclosure of Personal Information.

This Policy governs Personal Information collected from and about individuals who are or may become customers of HeartZAP Services Inc. and those other individuals outside of HeartZAP Services Inc. with whom we work.

In the event of questions about (i) access to Personal Information; (ii) the collection, use, management or disclosure of Personal Information by or on behalf of HeartZAP Services Inc.; or (iii) this Policy, individuals should contact the Human Resources at (705) 494-8488 and/or info@heartzap.ca

B. The Collection, Use & Disclosure of Personal Information

For the purposes of this Policy:

“Customer” means an individual who has requested or used the services of HeartZAP Services Inc. or who has applied for or registered in a HeartZAP Services Inc. training program or course, but does not include employees, volunteers, students and contractors of HeartZAP Services Inc.

“Personal Information” means any information, recorded in any form, about an identified individual, or an individual whose identity may be inferred or determined from such information, but not including any business contact information.

HeartZAP used the verbal or written Personal Information provided by Customers, and others in order to conduct assistance and training activities.

Health and personal care services and programs;
Debriefing and injury prevention services and programs;
First aid services and programs
Training and awareness courses or programs in connection with any of the above

As well as:

Managing our relationship with customers
Meeting any legal or regulatory requirement relating to the above or to the activities of HeartZAP Services Inc.
Other purposes consistent with the above

Our use of Personal Information is limited to those purposes.

Personal Information will be collected, to the extent possible, directly from the individual concerned.

Personal Information provided by customers may be shared, as may be required to carry out the above purposes, between personnel of HeartZAP Services Inc

Personal Information may also be disclosed to third parties, from time to time, to assist HeartZAP Services with the administration and management of services.

Where a Customer does not wish to have his or her name and personal contact information disclosed to other organizations as provided in this Policy, or where a Customer does not wish to receive information on other services, he or she may so inform HeartZAP Services Inc. Notice must be in writing to HeartZAP Services Inc.

Where the Personal Information is health information the Customers written consent will be obtained before the information is disclosed to third parties, except as otherwise specified in this Policy or by law.

HeartZAP Services Inc. may disclose Personal Information of Customers, organizations or individuals that perform services on behalf of HeartZAP Services Inc. Using contractual or other arrangements, we will ensure that agents, contractors and other third parties who receive Personal Information in the course of providing services act in a manner consistent with this Policy, and also agree to use such information solely for the purpose of providing services to HeartZAP Services Inc. or on its behalf, in a consistent manner with our instructions.

Please note that there are circumstances where the use and/or disclosure of Personal Information may be justified or permitted or where we are obliged to disclose information without consent. Such circumstances may include:

Where required by law or by order or requirement of a court, administrative agency or other governmental tribunal; Where we believe, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group;

Where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain; or Where the information being disclosed or used is in the public domain.

In situations where we are obliged or permitted to disclose information without consent, we will not disclose more information than is in the applicable circumstances.

C. Consent

HeartZAP Services considers that where a person provides Personal Information to HeartZAP Services Inc. the person consents to our collection, use and disclosure of that Personal Information in accordance with this Policy. We may seek additional specific authorizations or consents from time to time where required by law or in situations where we consider these to be necessary or appropriate for example with respect to health information.

Subject to applicable legal or contractual restrictions to which an individual may be subject, an individual is free to refuse or withdraw his or her consent to the collection, use or disclosure of his or her Personal Information at any time upon reasonable notice in writing to HeartZAP Services Inc. It should be noted that in some circumstances HeartZAP Services Inc. can only provide certain services if Personal Information is made available.

D. Accuracy

HeartZAP Services Inc. endeavours to ensure that any Personal Information provided by Customers and in our possession is as accurate, current and complete as necessary for the purposes for which we use that data.

An individual who believes any Personal Information concerning that individual is not correct may request an update of the information. We reserve the right not to change any Personal Information but will append any alternative text the individual concerned believes appropriate. An individual may also request that we delete their Personal Information from our system and records. Note that due to technical constraints Personal Information may continue to reside in our systems, after reasonable efforts to delete it have been made.

E. Retention

We keep Personal Information for as long as it is required by law or for the reasons it was collected. We take reasonable steps to destroy, delete, or erase personal Information which is no longer required.

F. Security

We endeavour to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Information.

We limit Personal Information access to the employees, management has determined need to know the information in order to conduct HeartZAP Services Inc. activities and provide HeartZAP Services Inc. services and programs. Under HeartZAP Services Inc. policy any employee misuse of Personal Information is treated as a serious offence for which disciplinary action may be taken.

G. Access to Personal Information

HeartZAP Services Inc. permits access to and review of Personal Information about an individual by the individual concerned. We require sufficient information to confirm the identity of the person making the request before granting access. We endeavor to provide the information within a reasonable time.

We reserve the right to decline access to Personal Information where disclosure of the information requested

Could harm or threaten the interests and/or safety of others

Or where the required information:

Is not readily retrievable and the burden or cost of providing it would be disproportionate to the nature or value of the information;
Does not exist, is not held, or cannot be found;
OIs required not to be disclosed on any legal ground;
Is permitted by law not to be disclosed.

Where information is not or cannot be disclosed, the individual making the request will be provided with the reasons for non-disclosure.

H. Web Site

HeartZAP Services may collect information relating to individuals who access our website.

We do not share Personal Information obtained through our website with any third parties, except with persons who are contracted to administer our information technology requirements and who agree to comply with our policies and requirements relating to privacy and confidentiality of Personal Information.

We do not control websites other than www.heartzap.ca and www.ready4rescue.ca . This Privacy Policy does not apply to any other websites that may be referenced or linked through theses websites. HeartZAP Services Inc. is not responsible for, nor will it be liable for, collection, use or disclosure of Personal Information on any such other website referenced or linked through www.heartzap.ca or www.ready4rescue.ca. Individuals accessing any other websites are advised to carefully review and consider the privacy policy of each website they access prior to supplying any Personal Information to the owner or operator thereof.

I. Amendment of HeartZAP Services Inc. Practices and This Policy

This Policy is in effect as of September 1, 2008. We will review, and may revise our privacy practices and this Policy. Policy changes will apply to the information collected from the date of the revised Policy as well as to existing information held by us.

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