Terms and Condition

HeartZAP Services Inc. Terms and Conditions

Payment Terms

We gladly accept the following methods of payments VISA and Mastercard, Debit (only at office site), Cheque Many accounts may qualify for invoicing after purchase (OAC). Please contact our office to discuss this option. All accounts terms are net 30 days upon submission of invoice. Account delinquent over 30 days will be assessed a finance charge of 18% per annum in addition to any attorney fees necessary for collection. Tax Exempt Certificates must be submitted with purchase orders for sales tax charges to be waived.

Please mail payments to:

HeartZAP Services Inc.
751 Main Street East
North Bay, Ontario, P1B 1C2

Shipping & Handling

- FOB Canadian Border. Freight will be added to the invoice
- HeartZAP Services Inc. will ship products with Purolator or best means possible
- Rush order additional charges: There will be a rush order charge for same dayshipping on orders placed by 12:00noon
        - Rush order less than $2,899 will be subject to an additional $20.00 fee
        - Rush order greater than $2,900-4,899 will be subject to an additional $30.00 fee
        - Rush order greater than $4,900 will be subject to an additional $40.00 fee
- Items in stock are shipped normally within 48 hours or receipt of order. Items not in stock will be automatically backordered and shipped when available. All prices and handling charges refer to Canadian dollars and are applicable within Canada only, unless otherwise stated.

Return Policy
DAMAGED, SHORTAGES OR GOODS LOST IN TRANSIT

Carefully inspect all merchandise immediately upon pick-up/delivery and note, in writing, any damage or discrepancies at the time that the order is signed for. All damaged goods must be reported in writing immediately to the carrier for inspection. All damaged goods must be reported in writing to HeartZAP Services Inc. within three (3) business days. All damaged goods, including original packaging, must be retained by the customer for inspection and/or return to HeartZAP Services Inc.

In the event of any shortage in delivery, the carrier’s delivery slip must be signed accordingly, indicating the specifics of any shortage. The carrier must be notified of any shortages immediately. HeartZAP Services Inc. must be notified in writing and supplied with appropriate supporting documentation and all particulars of any alleged shortage within three (3) business days of partial receipt of goods.

Claims for non-delivery must be submitted to HeartZAP Services Inc. within three (3) business days from the date of the invoice.

HeartZAP Services Inc. requires customers to make a written report of any damaged goods, shortages or goods lost in transit and to forward report, along with the packing slip (if available) by fax at 1-866-253-3915 or email at info@heartzap.ca.

Failure to comply fully with these requirements will result in HeartZAP Services Inc. not assuming any liability whatsoever for resultant losses from damage, shortage or loss in transit. Customers shall remain liable for payment in full.

RETURNED GOODS POLICY

In all cases where a customer wishes to return goods, the customer must complete a return merchandise authorization form in order receive an RMA# from HeartZAP Services Inc. Forms can be downloaded from HeartZAP Services Inc. website at www.heartzap.ca or contact HeartZAP Services Inc. to obtain the form. Completed forms must be faxed or emailed to HeartZAP Services Inc. for review and written authorization approval for return item(s). Customer must include with the RMA form a copy of the original invoice on which the goods were purchased and packing slip must accompany the request. Products are only returnable with prior written authorization by HeartZAP Services Inc. and the receipt of a valid RMA#.

In the event of alleged manufacturing defect, or HeartZAP Services Inc. error, the above information must be provided in writing within five (5) business days of delivery of the merchandise. Custom or special orders may not be accepted for return.

Following the receipt of a valid RMA #

from HeartZAP Servcies Inc., products must be returned within five (5) business days. Each return requires a separate return merchandise authorization number.

All returns must be freight prepaid by the customer

and shipped back to HeartZAP Services Inc. with a copy of the return merchandise authorization form, invoice and packing slip. The RMA number must be clearly identified on the outside of the package. If the error is the fault of HeartZAP Services Inc., transportation details will accompany the return merchandise authorization form.

All returns must be in the original packaging and must be in salable condition. All sterile products must be returned by the customer in the original, unopened and undamaged packaging.

Warranty returns are based on the product warranty that is included with each product. Customer must obtain RMA # in order to return a product for warranty work.

Credit (minus any restocking charges and the original outgoing freight charges) will be issued only after the merchandise is received and examined by our Returned Goods and Quality Assurance Department, and determined to be in salable condition. Until that time, the customer remains liable for payment in full.

In circumstances other than manufacturing defect or HeartZAP Services Inc. error, goods ordered and returned with authorization for credit are subject to the following handling and restocking charges:
        - Goods received within 1 through 30 days of date of invoice - 20%
        - Goods received within 31 through 45 days of date of invoice - 25%
        - Goods ordered and returned after 45 days from date of invoice are nonreturnable and the customer shall remain responsible for payment in full

In circumstances of manufacturing defect or HeartZAP Services Inc. error, goods returned shall not be subject to a handling or a restocking charge provided that the customer has fully complied with all of the terms herein.

HeartZAP Services Inc. will not issue a credit for any of the below reasons:
        - Custom or special orders
        - Discontinued products
         - Merchandise in damaged or non-salable condition
        - Merchandise not in original, unopened, undamaged packaging

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