FAQ

If you do not wish to place your order over the Internet, feel free to call our toll free number, 1-866-764-8488 and place your order with one of our Customer Service Representatives. Please note that pricing our website is our web price only. *Please see Contact Us for our Hours of Operation.

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Yes, HeartZAP can ship outside of Canada. Additional charges are extra and a customer service representative will contact you to provide you those extra charges after the order has been placed.

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Once you have completed the online payment portion of your order, you will receive an Order Confirmation Email.

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If the item(s) ordered are in-stock, the order will be shipped within 1-2 business days; Orders being shipped to Eastern Canada can be expected to arrive within 2-4 business days from the shipping date. Orders being shipped to Western Canada can be expected to arrive within 4-6 business days. Please note that Special Order items or items that are not in-stock can take anywhere between 2-4 weeks to be shipped.

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To return product you must obtain RMA number. Please fill out Read RMA request form.

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Buying online from HeartZAP Services Inc. is safe and reliable. Any and all personal information shared on our site, including credit card information, name and address is completely confidentially and is encrypted throughout the ordering process; meaning it cannot be read or duplicated by any outside sources.

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The Heart & Stroke Foundation will retain your application in the event there are any future deployments of AEDs by the Heart and Stroke Foundation pursuant to which your criteria would be a suitable match.
You can also purchase an AED from HeartZap Services Inc. Please go to:http://www.heartzap.ca/aed-catalog/aeds/ZOLL-AEDs-Plus

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Shipping costs for an order will depend on the size, weight and quantity of the packages being shipped. Purolator is used as our main Courier Service and we offer AM/PM Standard Ground and Express shipping. *Local Same Day Shipping is also available, however some restrictions apply.

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The units are relatively inexpensive to maintain. There are three main costs you will need to prepare for:

Replacement of AED Pads: This is generally done every two-five years. You will need to replace both adult sets of pads. The cost ranges from $75.00/set to $150.00/set (depending upon the model purchased). If you have used the AED pads, you will need to replace the set that was used.

Replacement of the AED battery: The AED battery will need to be replaced every two to four years or 200 shocks. The cost for a new battery ranges from $90.00 to $180.00 (depending upon the unit purchased).

CPR/AED Training: It is important that there are individuals within your facility that are trained on how to use the AED. The units are simple enough for anyone to use but it is important to have someone there who is comfortable with the entire process of the AED in the event there is a problem. General Instructor-led CPR/AED training ranges in price from $50.00/person and up. Some organizations choose to use programs like the Heart and Stroke Foundation Friends and Family CPR Anytime™ Kit as a refresher. Certifications are not given with The CPR Family and Friends Kit. The kits are $ 40.00 each. Each kit includes a personal manikin, DVD, instructional booklet and replacement lung.


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If you do not receive an Order Confirmation Email, please contact us Toll Free at 1-866-764-8488 or by email: info@heartzap.ca.

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Please contact us immediately by calling Toll Free 1-866-764-8488 or email us at info@heartzap.ca. We try to ship our orders as soon as possible. Items currently in stock are often sent out within 1-2 business days from when the order was placed, so it is important that you let us know of any changes as soon as possible. When contacting us, please quote your name, confirmation number and the details of your order.

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The National Public Access to Defibrillation (PAD) program is a comprehensive program that includes having an Automated External Defibrillator (AED) fully accessible to the general public and users of the facility. The Heart and Stroke Foundation (HSF) recommends that everyone has training on the core skills of CPR and AED use.

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We accept Visa and MasterCard and American Express.

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Through the Nationally - funded AED program, you will receive at no cost:
• One AED and carrying case
• Two sets of adult electrode pads
• One set of pediatric (infant/child) electrode pads
• One safety kit (mask, gloves, scissors, razor)
• One installed battery
• One wall mounted display cabinet with signage
• Free CPR/AED training for up to 10 individuals per device (e.g. frequent facility users, employees)
• Ten Family & Friends CPR Anytime Kit, 10 Heart and Stroke Foundation Heartsaver AED manuals to assist in future CPR/AED information sessions
• 10 - E-Learning Heartsaver keys
• AED Toolkit manual


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Register your AED with the local EMS system or provincial registry within your province. Once a PAD program is in place, your organization will be responsible for general maintenance and upkeep of the AED. This includes doing provincial or manufacturer recommended checks of the unit, changing AED pads and batteries according to the expiration dates, updating units through the distributor according to HSF guidelines, and maintaining current information with the Heart and Stroke Foundation of Canada Immediately after an AED has been deployed report the deployment to HSFC

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Applications for the Federal initiative program will be available November 1, 2013 for Phase 1
- Phase 1 will cover Tier 1 from November 1 – March 1, 2014
- Phase 2 will cover Tier 2 – April 1, 2014 – March 1, 2015
- Phase 3 will cover Tier 3 – April 1, 2015 – March 1, 2016
All other application requests will be reviewed and placed on to our wait list pending funding from other donors.


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Your credit card will be charged at time of purchase.

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The recipients will be notified by the Heart and Stroke Foundation as soon as the application has been received and approved. HSF will work with the Federal Government to send out any media advisories to announce the program and the placement of AEDs. Photo opportunities at the placement sites may be requested by the Federal Government and/or Heart and Stroke. The selected distributor will contact chosen facilities to arrange delivery of the AEDs and training. All AEDs will be installed by mandated regulation deadline of March 1, 2014 for Phase 1.

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Please contact HeartZap Services Inc. at mailto:sales@heartzap.ca or 866-764-8488 ext. 20.


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Please email them to sales@heartzap.ca or fax them to 866-253-3915.

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HeartZAP Serivices Inc. also ships to all of Canada; including the Yukon, Northwest Territories and Nunavut.

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- Tier 1 – Arenas that do not currently have an AED
- Tier 2-A – Arenas that have an AED which is older than 5 years
- Tier 2-B – Arenas that have 3+ ice surfaces or AEDs greater than 25m from ice surface
- Tier 2-C – Arenas that have an AED currently, but staff requires training or re-training
- Tier 3 – Recreation facilities that do not have an AED


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Having an AED accessible for all users of your facility can mean the difference between life and death in the event of a cardiac arrest. CPR alone offers a victim a 5% chance of survival, while an AED used in conjunction with CPR in the first three minutes of an arrest can mean a survival rate of 75% or greater. Having a PAD program shows your staff and facility users that you are doing all you can to protect them.

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Please view the Emergency Medical Act / Good Samaritan law for your province/territory:

British Columbia - www.bclaws.ca
Ontario - www.e-laws.gov.on.ca
Prince Edward Island - n/a
Nunavut - www.canlii.org
Alberta - www.qp.alberta.ca <br /> Quebec - www2.publicationsduquebec.gouv.qc.ca
Newfoundland - www.assembly.nl.ca
Saskatchewan - www.qp.gov.sk.ca
Nova Scotia - nslegislature.ca
Yukon - www.gov.yk.ca
Manitoba - web2.gov.mb.ca
New Brunswick - n/a
Northwest Territories - www.canlii.org


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